Terms & Conditions of Business
Octagon Property Services Group Ltd
Effective Date: 09 June 2023
Last Updated: 28 April 2026
These Terms & Conditions (“Terms”) govern all services provided by Octagon Property Services Group Ltd (“OPSG”, “we”, “us”, “our”) and apply to all clients (“Client”, “you”, “your”).
They apply to all quotations, instructions, services, reports, and invoices issued by OPSG and override any conflicting terms unless expressly agreed in writing by OPSG.
1. Acceptance of Terms
1.1 These Terms apply to all engagements with OPSG, including consultancy, surveying, reporting, contractor introduction, project coordination, and related property services.
1.2 Acceptance of a quotation, instruction to proceed, or payment of any invoice constitutes full acceptance of these Terms, including non-circumvention and introduction protection provisions.
1.3 No signature is required for these Terms to be legally binding.
2. Scope of Services
2.1 OPSG provides professional property-related services as agreed in writing.
2.2 OPSG does not guarantee outcomes or the performance of third-party contractors.
3. Fees & Payment
3.1 Fees shall be as stated in OPSG’s quotation or invoice.
3.2 Unless otherwise agreed in writing:
- Invoices are payable within 30 days of the invoice date (unless agreed otherwise by the Managing Director only)
- Fees are exclusive of VAT
3.3 OPSG reserves the right to suspend services for non-payment.
3.4 Late payment may result in administrative or recovery charges.
4. Non-Circumvention & Introduction Protection
4.1 OPSG introduces and appoints contractors, consultants, and suppliers as part of its services.
4.2 Clients shall not directly or indirectly engage, instruct, or contract with any OPSG-introduced contractor, consultant, or supplier without OPSG’s prior written consent.
4.3 This restriction applies for 24 months from the date of introduction.
4.4 Where works, services, or engagements arise directly or indirectly from OPSG’s reports, recommendations, introductions, or involvement, OPSG’s fee, margin, or commission shall remain payable.
4.5 OPSG reserves the right to recover lost fees, margin, commission, and/or reasonable damages in the event of breach.
5. Ownership of Introductions, Reports & Intellectual Property
5.1 All reports, recommendations, methodologies, introductions, and documentation remain the intellectual property of OPSG unless agreed otherwise in writing.
5.2 Clients are granted a limited, non-transferable licence to use such materials solely for their intended purpose.
5.3 Materials may not be shared with third parties or relied upon for alternative purposes without prior written consent.
6. Single Point of Instruction
OPSG acts as the sole point of instruction for services it manages or coordinates. Any instruction issued directly to an OPSG-appointed contractor without OPSG’s written approval shall be deemed unauthorised.
7. Third-Party Contractors
7.1 Contractors introduced by OPSG operate as independent third parties.
7.2 OPSG accepts no liability for the acts, omissions, performance, or workmanship of third-party contractors.
8. Inspection & Reporting Services (Fire Door & Compliance Inspections)
8.1 Where OPSG provides inspection, surveying, or reporting services (including but not limited to fire door inspections), such services are undertaken on a visual, non-intrusive basis only, limited to elements accessible at the time of inspection.
8.2 Inspections assess condition and apparent compliance against recognised fire safety guidance and industry standards, including (where applicable) the principles of BS 8214 and other relevant current guidance. Findings are recorded using a Pass / Fail / Not Applicable (N/A) methodology, with supporting commentary where applicable.
8.3 Inspections do not constitute certification of compliance with fire safety legislation, nor verification of fire resistance performance, product certification, or original test evidence.
8.4 OPSG does not warrant that inspected elements are fully compliant with all applicable legislation or standards. Reports must not be relied upon as a substitute for a full fire risk assessment or fire engineering review.
8.5 Any areas or assets not accessible at the time of inspection will be recorded as not inspected. OPSG accepts no liability for such elements.
8.6 Findings represent conditions at the time of inspection only and may be affected by subsequent use, alteration, damage, or third-party intervention.
9. Limitation of Liability
9.1 OPSG’s total liability shall be limited to the fees paid for the relevant service.
9.2 OPSG shall not be liable for any indirect, consequential, or economic losses, including loss of profit or business opportunity.
10. Indemnity
The Client agrees to indemnify and hold harmless OPSG against all claims, losses, damages, costs, and expenses arising from:
- Breach of these Terms
- Unauthorised use of OPSG materials
- Circumvention of OPSG introductions
11. Website Use
Content on https://opsg.uk is provided on an “as is” basis. OPSG makes no warranties as to accuracy or availability.
12. Confidentiality
Each party agrees to keep confidential any commercially sensitive or proprietary information disclosed during engagement.
13. Termination
OPSG may terminate services immediately for non-payment or material breach. Termination does not affect accrued rights or outstanding fees.
14. Survival
Provisions intended to survive termination shall remain in full force, including non-circumvention, IP ownership, fees, indemnity, and liability.
15. Variation of Terms
OPSG reserves the right to amend these Terms at any time. The latest version published on the website shall apply.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction.
17. Contact Details
Octagon Property Services Group Ltd
Email: info@opsg.uk
Website: https://opsg.uk