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Client Privacy Policy

Effective Date: 09/06/2023

This Client Privacy Policy outlines the practices and procedures followed by Octagon Property Services Group regarding the collection, use, storage, and protection of personal information obtained from clients visiting our website Octagon Property Services Group. Protecting your privacy and ensuring the security of your personal information is of utmost importance to us. By using our Website and engaging in our services, you agree to the terms and conditions outlined in this Policy.

  1. 1. Information Collection

1.1 Personal Information:

We may collect personal information from clients, including but not limited to, names, email addresses, phone numbers, and other contact details when voluntarily provided through forms or other interactive features on our Website.

1.2 Non-Personal Information:

We may automatically collect certain non-personal information, such as IP addresses, browser types, operating systems, and the referring website, to enhance the functionality and user experience of our Website. This information does not identify individual users and is collected in an aggregated and anonymous manner.

  1. 2. Use of Information

2.1 Personal Information:

We may use personal information provided by clients for the following purposes:

a) To respond to inquiries, requests, or feedback.
b) To provide the requested services and fulfill contractual obligations.
c) To personalize user experience and improve our services.
d) To send periodic emails, newsletters, or other communications related to our services.
e) To enforce our terms and conditions and protect against fraudulent activities.

2.2 Non-Personal Information:

Non-personal information collected is used to analyze trends, administer the Website, track user movements, and gather demographic information for internal purposes. This information helps us enhance the functionality and performance of our Website and improve the services we offer.

  1. 3. Information Sharing and Disclosure

3.1 Third-Party Service Providers:

We may engage trusted third-party service providers to assist us in operating our Website and delivering services to our clients. These service providers have access to personal information solely for the purpose of performing their designated functions and are obligated to maintain the confidentiality and security of the information.

3.2 Legal Requirements:

We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction. We will notify clients before their personal information becomes subject to a different privacy policy.

  1. 4. Data Security

We employ industry-standard security measures to safeguard the personal information collected on our Website. However, please note that no method of transmission or storage over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

  1. 5. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, personalize content, analyze trends, and administer the site. By using our Website, you consent to the use of cookies and tracking technologies in accordance with this Policy and our Cookie Policy.

  1. 6. Third-Party Links

Our Website may contain links to third-party websites, plugins, or applications that are not operated or controlled by us. We are not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policies of these third parties before providing any personal information on their platforms.

  1. 7. Updates to this Policy

We may update this Policy from time to time to reflect changes in our information practices or legal requirements. We will notify clients of any material changes by posting the updated Policy on our Website with a revised effective date.

  1. 8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@opsg.uk.

By using our Website and engaging in our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.